Shipping policy
Last updated: 7 October 2026
At latch it. (“we" “us”, “our”), we aim to pack and dispatch your order as quickly as possible. This policy forms part of our Terms & Conditions.
Order processing
Orders are usually processed within 1 – 3 business days, not counting weekends and public holidays.
During launches, sales or other busy periods, processing may take longer. If we expect longer processing times, we will say so on our Website or notify you via email.
Once your order has been dispatched, we will email you a shipping confirmation with your tracking details.
Shipping within Australia
We ship Australia-wide. Shipping options and costs are shown at checkout before you pay, and may include:
- Standard Shipping; and
- Express Shipping, where available.
Standard shipping is free on Australian orders of $50 and over (calculated after any discounts are applied).
Delivery timeframes
Delivery timeframes depend on your location and the shipping option you choose. The estimates shown at checkout and in your tracking are provided by our shipping partners, including (but not limited to) Australia Post.
Delivery can sometimes be delayed by things outside our control, such as carrier delays or severe weather.
Delivery address
Please check that your delivery address is correct before placing your order. Once an order has been processed or dispatched, we may not be able to change or update the delivery address.
If your parcel is returned to us because the address you gave us was incorrect or incomplete, we will contact you. We can resend it once you pay the cost of redelivery, or refund you the price of the product(s).
Tracking your order
Once your order has shipped, you will receive a tracking link by email. Please allow up to 24 to 48 hours for tracking updates to appear.
Lost, delayed or missing parcels
Your order is our responsibility until it is delivered to your delivery address.
If your parcel is delayed, please check your tracking details first. If your order appears to be lost or delayed due to unforeseen circumstances, contact us via the get in touch form and we will attempt to work with you and the carrier to resolve the matter.
If the carrier confirms your parcel is lost, or it cannot be found after investigation, we will send you a replacement or give you a latch it. store credit.
Please note, where we have evidence or obtained evidence that the product(s) have been delivered to the delivery address, we will not offer a replacement or latch it. store credit.
Authority to leave
If you choose authority to leave, or give delivery instructions that allow your parcel to be left unattended, your parcel is treated as delivered when the carrier leaves it at your delivery address in line with those instructions. After that, we are not responsible if it is lost, stolen or damaged.
If you think your parcel was not actually left at your address, for example it was left at the wrong address, please contact us via the get in touch form and we will investigate with the carrier.
Damaged or incorrect orders
If your order arrives damaged, or you receive the wrong item, please contact us via the get in touch form as soon as possible, but no later than 30 days from the date of purchase, so we can raise it with the carrier while the details are fresh. Please include:
- your order number;
- photos of the item; and
- photos of the packaging.
Our Returns Policy explains how we handle these claims.
International shipping
We currently ship only within Australia. We do not currently offer international shipping, but may do so in the future.
Contact us
For shipping questions, contact us via the get in touch form.