E-Gift Card Policy

Last updated: 7 October 2026

This E-Gift Card Policy (Policy) explains how latch it. E-Gift Cards work. It forms part of our Terms & Conditions.

Buying an E-Gift Card

  • E-Gift Cards are delivered by email to the email address provided at checkout, usually within a few minutes of purchase. If it does not arrive, please check your spam or junk folder.
  • The email contains your unique gift card code, the card's value, its expiry date and instructions on how to use it.
  • No physical gift card will be sent.
  • E-Gift Cards cannot be bought using another gift card or e-gift card.

Using your E-Gift Card

  1. Add your favourite latch it. products to your cart.
  2. Go to checkout.
  3. Enter your gift card code in the Gift card or discount code field.
  4. Select Apply to use your balance.

If your order total is more than your gift card balance, you can pay the rest using another accepted payment method. If your order total is less than your balance, the remaining balance stays on your E-Gift Card for a future purchase.

E-Gift Cards can only be used on our Website at www.latchit.shop

Expiry and fees

Your latch it. E-Gift Card is valid for 3 years from the date of purchase. The expiry date is shown in your E-Gift Card email.

Any balance remaining after the expiry date cannot be redeemed or used.

There are no fees or charges for using or holding an E-Gift Card after you buy it.

Cash and refunds

E-Gift Cards:

  • cannot be exchanged for cash, except where the law requires;
  • cannot be reloaded; and
  • are not refundable for change of mind.

This does not affect your rights under the Australian Consumer Law. For example, if your E-Gift Card cannot be used because of an error on our part, we will fix the problem or refund you.

If you return a product that you paid for with an E-Gift Card:

  • for a change-of-mind return, you will receive latch it. store credit under our Returns Policy; and
  • if you are entitled to a refund because the product is faulty, damaged or incorrect, the amount paid by E-Gift Card will be credited back to an E-Gift Card, and any amount paid by another method will be refunded to that method.

Lost or deleted E-Gift Cards

Please keep your E-Gift Card code safe and treat it like cash. If you delete your E-Gift Card email or cannot find your code, contact us with your order details and we will do our best to help. We cannot replace a balance that someone else has already used.

Promotions

  • You can use an E-Gift Card to pay for most products, including items on sale. If a particular promotion does not allow this, its terms will say so.
  • Buying an E-Gift Card does not count towards spend thresholds for free shipping, promotions, giveaways or spend-and-save offers, unless the promotion says otherwise.
  • E-Gift Cards given away as prizes or for free as part of a promotion may have different terms, which will be provided with the card.

Fraud prevention

We may cancel or refuse an E-Gift Card purchase if we reasonably suspect fraud, unauthorised payment or misuse. If we cancel a purchase, we will refund the amount paid to the original payment method.

Australian Consumer Law

Nothing in this Policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Contact us

For help with an E-Gift Card or questions about this Policy, contact us via the get in touch form.