Returns
Returns, made simple.
Changed your mind? We’ve made requesting a return as easy as possible.
If your order is eligible for return, you can submit a request through your latch it. customer account. Once your request has been reviewed and approved, we’ll email you an Australia Post return label with instructions on how to send your item back to us.
Use the same email address you placed your order with. Change-of-mind return shipping: $9.99 Deducted from your eligible latch it. store credit.
How it works
- Start your return: Click Start a Return and enter the email address used for your order. Shopify will send you a six-digit verification code - no password needed.
- Choose your order: Select the eligible order and item(s) you’d like to return, choose your return reason and submit your request.
- Wait for approval: We’ll review your request and email you once it has been approved.
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Receive your Australia Post label: We’ll create your return label through Australia Post using your original order and send it to you with return instructions.
- Send it back: Pack your item securely, attach the label and lodge your parcel with Australia Post. A $9.99 return shipping fee applies to change-of-mind returns and will be deducted from your store credit.
- We’ll process your return: Once your return arrives and has been inspected, we’ll process your eligible latch it. store credit to the email address associated with your order. For approved change-of-mind returns, $9.99 will be deducted from the eligible return value to cover your Australia Post return label.
Before you submit
For change-of-mind returns, items must meet the eligibility requirements in our Returns Policy, including being returned within the applicable return window and in original, unused condition with any required latch it. packaging.
A $9.99 Australia Post return shipping fee applies to approved change-of-mind returns and will be deducted from the store credit issued for your return.
Sale items and purchases made using a discount are excluded from change-of-mind returns where stated in our policy.
Please read our full Returns Policy before submitting your request.
Something wrong with your order?
If your item has arrived faulty, damaged, incorrect or otherwise doesn’t meet the consumer guarantees under Australian Consumer Law, please select the most appropriate reason when lodging your request or contact us via the get in touch form.
Our change-of-mind conditions don’t limit your rights under Australian Consumer Law. If a product is confirmed to have a problem, consumer remedies and reasonable return costs may apply depending on the circumstances.
Need help?
Have a question before submitting your return? Get in touch.
We’re happy to help. 🤍